Last updated: February 23, 2026
UbiTransfer ("we," "us," or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website ubitransfer.com (the "Site") or use our services for booking private airport transfers (the "Service").
By using the Service, you consent to the practices described in this Privacy Policy. If you do not agree, please do not use the Site or Service.
1. Data Controller
UbiTransfer is the data controller for personal data processed through the Site. We operate as an intermediary platform facilitating bookings with third-party transportation providers ("Providers") via an integrated booking engine.
2. Information We Collect
We collect the following types of information:
a. Information Provided During Booking
Through our third-party booking widget, you may provide:
- Contact details (name, email address, phone number)
- Travel details (pickup/drop-off locations, dates, times, flight numbers, number of passengers)
- Special requests (e.g., child seats, pet transport, extra luggage)
- Payment information (processed securely by third-party payment providers)
This data is collected and processed primarily by the booking engine and Providers to fulfill your transfer.
b. Automatically Collected Information
- Usage data (IP address, browser type, device information, pages visited, referral sources)
- Analytics data via Google Analytics (with user consent)
c. Data Stored Locally on the Mobile Device
The mobile application saves in local memory (SharedPreferences) only the origin and destination codes of the transfers that the user has chosen to add to favorites. These data are not sent to any server and remain exclusively on the user's device. It is possible to delete them by uninstalling the app or by removing the favorites from the dedicated section in the application.
d. Cookies and Similar Technologies
We use cookies and similar tracking technologies for:
- Essential site functionality
- Analytics and performance improvement
- Affiliate tracking (to attribute commissions)
You can manage cookie preferences via our cookie banner. For details, see our Cookie Policy.
3. How We Use Your Information
We use collected data to:
- Facilitate and confirm your bookings
- Provide customer support
- Improve the Site and Service (via anonymized analytics)
- Detect and prevent fraud
- Comply with legal obligations
We do not use your data for direct marketing without explicit consent.
4. Sharing Your Information
We share data with:
- Third-party booking engine and payment processors (to process bookings)
- Transportation Providers (to fulfill transfers)
- Analytics providers (Google Analytics – anonymized where possible)
- Affiliate partners (for commission tracking)
- Legal authorities when required by law
We require third parties to protect your data and use it only for specified purposes.
5. Data Security
We implement appropriate technical and organizational measures to protect your data. However, no transmission over the internet is completely secure. Booking and payment data are handled via secure third-party systems with industry-standard encryption.
6. Data Retention
We retain personal data only as long as necessary for the purposes described or as required by law. Booking-related data is retained according to the Provider's policies.
7. Your Rights (GDPR and Applicable Laws)
If you are in the EU/EEA or where similar laws apply, you have rights to:
- Access, rectify, or erase your personal data
- Restrict or object to processing
- Data portability
- Withdraw consent
- Lodge a complaint with a supervisory authority
To exercise these rights, contact us at support@ubitransfer.com.
8. International Data Transfers
Data may be transferred to and processed in countries outside the EEA. We ensure appropriate safeguards (e.g., Standard Contractual Clauses) are in place with third parties.
9. Children's Privacy
The Service is not intended for children under 16. We do not knowingly collect data from children.
10. Changes to This Policy
We may update this Privacy Policy periodically. Changes will be posted here with an updated effective date.
11. Contact Us
For questions or requests regarding your data, contact: support@ubitransfer.com
Thank you for trusting UbiTransfer with your travel arrangements.